I love P&C. But I've also had some problems in the past that were quickly addressed.
Ben88, Russ is also one of the most easily approachable guys in the pipe world.
If you work in the retail environment today, customer service is paramount. I do, and nothing chaps my ass worse then trying to spend money with a company that pushes your order aside.
I've got a hunch you'll be hearing from them soon.
Fnord